Partner Spotlight: Property Manager UK

13/7/2017

Written by Riley | Business Technology | Partner Spotlight
Social Media | Web Design

In this edition we shine the spotlight on Property Manager UK, a family-run property management company based in Dartford.

Who Are PMUK?

Since 1986, John Woolley had been running a small, yet very successful, property services practice. In late 2001, his wife Annette (who had spent 25 years in legal services), and eldest son David (who held 7 years property experience) discussed creating a larger company that could play to the strengths of each family member allowing the company to grow and become a multi-disciplined practice. Five months later, in the spring of 2002, PMUK was born.

The PMUK Team

The company currently consists of:

John Woolley – Managing Director
David Woolley – Director
Annette Woolley – Office Manager
Steve Fuller – Accounts Manager
Matthew Evans – Accounts Manager
Justin Vasey – Property Manager
Stephanie Woolley – Property Manager
Joanna Ricketts – Property Manager

From Humble Beginnings...

Working from a spare bedroom in the family home and managing 4 developments with a total of 180 units, the company has grown year on year. PMUK’s offices have relocated three times due to expansion, with its Head Office now located in Dartford, Kent. Further satellite offices are located in Rochester. Swanley and Wilmington. There are currently eight employees, managing the portfolio of sixty-five developments comprising upwards of 2,800 units.

Ensuring the right processes were in place was critical to the expansion process. Having clearing defined roles both for the directors and staff members with a clear view of the professionalism expected from everyone allowed the company to grow, whilst retaining that family company feel.

Working With PMUK

For several years, I've been providing PMUK with managed IT services, Twitter management, web design, and some SEO services.

The entire team is an absolute pleasure to work with but I most enjoy seeing the positive impact that my work has had on their business. I'm very proud to say that due to my SEO efforts, PMUK have maintained a page 1 rank in Google searches for the terms "property management Dartford", and "property management Kent".

Even though they have a head office and several satellite offices, the staff are able to work from any location and on any device with an internet connection, due to the successful implementation of cloud services like Office 365 and a web based Content Management System for updating their website.

Feedback & Testimonial

Getting honest feedback from the businesses I work with is an essential part of improving the services I provide, so I asked PMUK a couple of questions:

Q: How have the services I provide helped your business?

"I.T. was not a skill any the staff held and as such, we relied on outsourcing this operation. As we are still a relatively “small” company, a lot of the I.T. service providers provided packages that were not bespoke for a company of our size or did not offer the level of support we needed. Then we met Riley from Quantum Consultancy Services. The difference was apparent straight away. Riley showed an interest in how PMUK works, what services were offered and what was required in terms of systems support. Riley looks after the network, provides desktop support and manages the website and social media. It has made a huge difference to the smooth running of I.T. related processes." - David Woolley, Director